Outlook 2007 Bug when setting up a new user
Here’s a problem that I encountered for the second time in recent weeks. Thought I’d pass it along, hopefully saving some frustration…
Here the scenario:
New user/profile setup on computer where Office 2007 was installed using a different profile. New Local user has full admin rights to local machine.
After configuring Outlook 2007 for a new user on a machine, Outlook won’t close using File Exit or click on the X. Also, if you opened a message to read it, you could not close that window. I had to use task manager and end the process.
On subsequent attempt to use Outlook 2007, the mail configuration settings are retained. The prompt to enter your Name and Initials pops up but quickly disappears before you can enter the information. Still have to use task manager to end process.
The first time I encountered the problem, I did a bit of Google research and found that the trick to fixing this was to open Word or Excel 2007 (with Outlook closed) and set the user info it asks for. Somehow, this fixes the problem of Outlook 2007 from closing… When I came across it the second time today, I had forgot the problems from a couple weeks ago (different companies) but alas it was the same issue.
At least one of the machines was running Office 2007 Service Pack 1